Business Continuity Management

Coronavirus

Due to the extraordinary situation in connection with the coronavirus, we hereby inform about the Business Continuity Management at Complementa.

The protection and health of our employees, clients and business partners is our top priority. Hence, as a responsible company we are committed to the safeguards of the Federal Council and the Federal Office of Public Health, but we have also implemented additional measures:

Business Continuity Management

Several weeks ago, Complementa has set up a task force to monitor the situation closely and enforce appropriate measures within the organisation in order to achieve the key objectives: protection of all parties involved and safeguarding operational activities. Our employees receive regular information and instructions.

Split Organisation with rotation principle

Our staff works physically separated from home or, if necessary, form our offices. The split of workforce reflects functional and function-critical aspects. With Home Office, the protection of your data and confidentiality is also ensured at all times.
Everything remains the same for you! Your contacts can be reached during business hours as usual by telephone and e-mail. This also includes letters.

Meeting & travel restrictions

To minimise risk, we will generally refrain from travel and physical meetings with clients or business partners and conduct these by telephone. Our employees will brief you on meetings already scheduled.

Conduct rules

Our employees have been directed by management to comply with the recommendations and instructions of the Swiss authorities (including hygiene procedures and social distancing). Complementa provides necessary resources such as disinfectants and masks. In doing so, the Complementa workforce is contributing to the fight against the coronavirus pandemic.

BCP

Complementa has had a comprehensive business continuity plan for many years. It is tested regularly to stay abreast of the situation.

 

Asset Allocation

We are in exchange with clients using our consulting services and are prepared for continued and further support. It is still essential to pursue a well-diversified long-term investment strategy adapted to the needs of the investor and incorporate appropriate strategic bandwidths.

 

Contact us as usual

Our employees can be reached as usual, and our services are reliably provided as usual as well. Thanks to our well-developed IT infrastructure, access to our platform and data security for clients and employees is assured.

Our task force is carefully monitoring developments and will react to changes with additional measures if necessary.

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